Privacy Policy of Zirema

Welcome to Zirema, your go-to platform for exploring the vast universe of stories and knowledge through our digital collection. Our application is crafted to provide you with seamless access to an extensive library of books, enabling you to discover, purchase, and enjoy your favorite narratives anywhere, at any time.

At Zirema, we recognize the importance of your privacy and the security of your personal information. We are committed to protecting your personal data and respecting your privacy in accordance with the highest standards and regulations, including the General Data Protection Regulation (GDPR) for our users in Europe, and applicable laws in the United States, such as the California Consumer Privacy Act (CCPA) for residents of California.

This Privacy Policy is designed to transparently inform you about the types of information we collect when you use our application, how this information is used, with whom it may be shared, and the rights you have regarding your personal information. We encourage you to read this policy carefully to understand our practices regarding your personal information and how we will treat it.

If you have any questions or need further information regarding this Privacy Policy or your data protection rights, please do not hesitate to contact us through the contact details provided in the dedicated section of this policy.

Welcome to the Zirema community – where your stories come to life, digitally.

1. Company Contact Information

For any questions, concerns, or comments regarding this Privacy Policy, or if you need to inquire about your personal data, please reach out to us through one of the following methods. We are committed to addressing your privacy-related inquiries and concerns promptly and effectively.

Zirema Contact Details:

Our dedicated team is available from 8 am to 5 pm UTC+1 to assist you.

For more direct assistance or to manage your personal information, users are encouraged to log into their account on the Zirema platform, where they can access, update, or delete their personal data under the account settings section.

2. Information We Collect

At Zirema, we are committed to ensuring the privacy and security of your personal data. To provide our services effectively and enhance your experience, we collect certain types of information from our users. Below, we detail the categories of information we collect and the reasons for their collection:

Personal Identification Information:

What we collect: This includes information such as your name, email address, and any other contact details you provide when creating an account or contacting customer support.

Purpose: To create and manage your Zirema account, provide customer service, and communicate with you about your account or transactions with us, and send you information about our services, including occasional marketing communications.

Payment Information:

What we collect: We collect payment and billing information when you register for certain paid services or purchase products directly from us. It includes details like credit card numbers, security codes, and billing addresses.

Purpose: To process transactions, fulfill orders, and prevent fraud.

Usage Data:

What we collect: Information on how you interact with our services, such as the audiobooks you listen to, your browsing history within the app, and any preferences or settings you select.

Purpose: To personalize your experience, recommend content that might be of interest to you, and improve the quality of our services.

Technical and Device Information:

What we collect: Information about the device and internet connection you use to access our services, including hardware models, operating system versions, unique device identifiers, IP addresses, browser types, and information about network connections.

Purpose: To ensure our application's compatibility with your device, provide technical support, analyze app performance, and improve our services.

Cookies and Similar Technologies:

What we collect: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Purpose: To analyze our service's usage, personalize your experience by remembering your preferences, and improve and tailor the advertisements you see.

Consent

By using our services, you consent to the collection and use of your information as described in this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

3. Methods of Data Collection

At Zirema, we employ various methods to collect data from and about our users to ensure the efficiency and effectiveness of our services. Understanding these methods helps our users feel more secure about their personal information. We collect data through the following means:

Direct Interactions:

Description: You may provide us with your personal data when you fill in forms or correspond with us directly via our app, website, email, phone, or otherwise. This includes personal data you provide when you:

Automated Technologies or Interactions:

Description: As you interact with our app, we may automatically collect technical data about your device, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.

Third Parties or Publicly Available Sources:

Description: We may receive personal data about you from various third parties and public sources such as:

Information from the Use of Our Services:

Description: We collect information about your usage of our services, such as the types of content you engage with, the features you use, the actions you take, the time, frequency, and duration of your activities.

Consent for Collection

By using Zirema, you consent to the collection of data as outlined above. We are committed to respecting your privacy and ensuring that all data is collected in accordance with applicable laws and regulations, including GDPR and CCPA. Our goal is to enhance your experience and provide you with personalized services while protecting your privacy.

4. Use of Data

Zirema is committed to using the information collected from our users responsibly and with respect for your privacy. Below, we outline the primary purposes for which we use the data we collect:

To Provide and Maintain our Service:

Purpose: We use your information to operate and maintain the functionality of our application, including administering your account, enabling purchases, and providing customer support. This includes using your information to monitor the usage of our service and to detect, prevent, and address technical issues.

To Improve and Personalize our Service:

Purpose: Your data helps us to improve and personalize your experience. This includes using information to understand your preferences and history with our service, which enables us to recommend audiobooks and features that match your interests. We analyze usage patterns and feedback to enhance the usability and features of our application.

For Communication:

Purpose: We use your information to communicate with you about your account, our services, and promotional offers that may be of interest. This can include administrative communications about account verification, changes to our services, and customer service responses, as well as marketing communications about new products and services.

To Ensure Security:

Purpose: Ensuring the security of our service and our users' information is paramount. We use your data to protect against unauthorized access, monitor for potential vulnerabilities or fraud, and ensure the integrity of our services.

For Legal Compliance and Enforcement:

Purpose: We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. Additionally, we may use your data to enforce our terms and conditions, including investigating potential violations.

For Research and Development:

Purpose: We are always looking for ways to make Zirema more innovative and user-friendly. We may use your information for research and development purposes, aiming to improve our current services and to develop new offerings that will enhance your experience.

Consent to Use Data

By using Zirema, you consent to the use of your data as described above. We are dedicated to processing your information in accordance with applicable data protection laws, including the GDPR and CCPA, ensuring that your data is used transparently, lawfully, and only for the purposes specified.

5. Data Sharing

At Zirema, we value your privacy and are committed to protecting your personal data. We only share your information under specific circumstances and with particular third parties, as outlined below:

With Service Providers:

Description: We engage various service providers, partners, and contractors to perform services on our behalf. This includes payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

For Legal Reasons:

Description: We may share your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

In the Event of Business Transfers:

Description: If Zirema is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Consent

Description: We may share or disclose your information with your consent or at your direction, such as when you choose to publicly share reviews or comments on our services.

6. International Data Transfers

Zirema operates on a global scale, which means your information may be processed and stored in a country different from where you reside, including jurisdictions outside the European Economic Area (EEA) and the United States that may not offer the same level of data protection.

Compliance with Legal Standards:

Description: When we transfer personal data across borders, we ensure that the transfer is compliant with applicable data protection laws. This includes implementing safeguards like standard contractual clauses approved by the European Commission or relying on certification schemes such as the EU-US Privacy Shield.

Data Protection Measures:

Description: Regardless of where your information is processed, we take appropriate measures to protect your personal data in line with our privacy policy and the applicable legal requirements. This includes the use of encryption, firewalls, and secure server facilities.

Consent

By using our services, you consent to the transfer of your information to other countries as described in this policy. We are committed to ensuring that your data is treated securely and with the respect for privacy it deserves, irrespective of where it is processed.

7. User Rights

Under the framework of data protection regulations such as the General Data Protection Regulation (GDPR) for individuals within the European Union and the European Economic Area, and other applicable data protection laws, users (data subjects) have the following rights regarding their personal data:

Right of Access (Article 15 GDPR):

Description: Data subjects have the right to obtain confirmation as to whether or not personal data concerning them is being processed, and, where that is the case, access to the personal data and the following information: the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipient to whom the personal data have been or will be disclosed.

Right to Rectification (Article 16 GDPR):

Description: Data subjects have the right to obtain the rectification of inaccurate personal data concerning them without undue delay. Taking into account the purposes of the processing, the data subject has the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to Erasure (‘Right to be Forgotten’, Article 17 GDPR):

Description: Data subjects have the right to obtain the erasure of personal data concerning them without undue delay under certain circumstances, such as where the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed, or the data subject withdraws consent on which the processing is based according to Article 6(1)(a), or Article 9(2)(a) GDPR, and where there is no other legal ground for the processing.

Right to Restriction of Processing (Article 18 GDPR):

Description: Data subjects have the right to obtain restriction of processing where one of the following applies: the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data; the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead; the controller no longer needs the personal data for the processing purposes, but they are required by the data subject for the establishment, exercise, or defense of legal claims; or the data subject has objected to processing pending the verification whether the legitimate grounds of the controller override those of the data subject.

Right to Data Portability (Article 20 GDPR):

Description: Data subjects have the right to receive the personal data concerning them, which they have provided to a controller, in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, under certain conditions.

Right to Object (Article 21 GDPR):

Description: Data subjects have the right to object, on grounds relating to their particular situation, at any time to the processing of personal data concerning them, including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject or for the establishment, exercise, or defense of legal claims.

Exercising Your Rights:

Data subjects can exercise their rights by contacting Zirema Inc. at contact@zirema.com. Requests will be addressed by the company without undue delay and in any event within one month of receipt of the request.

8. Data Security

Zirema employs comprehensive technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 GDPR and other relevant data protection regulations. These measures are designed to prevent unauthorized access, alteration, disclosure, or destruction of personal data stored in our systems. Specifically, we implement the following security practices:

Encryption of Data:

Personal data is encrypted during transit and at rest using state-of-the-art encryption technologies.

Access Control:

We restrict access to personal data to employees, contractors, and agents who need to know that information in order to process it. Those individuals are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Regular Security Assessments:

We conduct regular security assessments and audits to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and services.

Incident Response Plan:

In the case of a personal data breach, we have in place procedures to ensure the effective assessment and management of the breach, including notification to the supervisory authority and data subjects, where legally required to do so, without undue delay.

By implementing these and other security measures, Zirema is committed to protecting the personal data of our users against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

9. Cookie Policy

Introduction:

Zirema employs cookies and similar tracking technologies to monitor the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Other tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

Use of Cookies:

Managing Cookies:

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by setting your browser to refuse certain types of cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.

Changes to the Cookie Policy:

We may update our Cookie Policy from time to time. We encourage users to frequently check this page for any changes. Your continued use of the service after the posting of changes to this policy will be deemed as your acceptance of those changes.

10. Modifications to the Privacy Policy

Updates and Revisions:

Zirema reserves the right to update, change, or replace any part of this Privacy Policy by posting updates and changes to our website. It is the responsibility of the user to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.

Notification of Changes:

Significant changes to our Privacy Policy, if any, will be communicated through our website or through email, as deemed appropriate by Zirema, depending on the nature of the change. We will also update the "Effective date" at the top of this Privacy Policy.

Access to Previous Versions:

For transparency, Zirema will provide access to archived versions of the Privacy Policy to users upon request. This ensures that users can understand how their personal data is used over time and the evolution of our privacy practices.

By detailing the use of cookies and the process for updating the privacy policy, these sections aim to maintain transparency with users and ensure compliance with legal standards, including but not limited to the GDPR and CCPA.